Contact us
Send us a message below to get in touch. We aim to respond to all queries sent before 5pm the same working day in the week, and the next working day if you message us in the evening or at the weekend.
INFORMATION FOR EXISTING HERITAGE CUSTOMERS
Heritage customers can access a range of useful links and information here, including how to renew your insurance cover, how to make a claim, details of our Recommend a Friend and free Skytag tracker schemes, and adding vehicles to your multi car cover.
If you have a question that isn’t covered below, please send us a message and we will give you a call.
HOW DO I MAKE A CLAIM?
If you need to make a claim on your classic car insurance with Heritage, you can:
- Contact your insurer directly using the information on your policy documents
- Call the 24-hour claims line on 0121 248 9447
- Contact us and we’ll start the claims process for you
Click below for more information on making an insurance claim.
RENEW MY INSURANCE
If you’re due to renew your cover with us, you should receive a renewal invitation with all the details of the cover you’ve requested. We send this typically 21 days before your insurance is due. You can renew online following the link in the email we’ve sent you.
To speak with us about your renewal, call the renewals team on 0121 246 5050 or send us a message below and we’ll contact you.
ADD VEHICLES TO MY MULTI CAR POLICY
To add vehicles to your multi car policy, you can send us the vehicle information easily here, or call us with the details and we can book them in to be added onto cover at their renewal dates.
If you need a quote or have any questions about your multi car cover, our team are available to help. Send us a message below or give our multi car team a call on 0121 248 9470.
HOW DO I GET FREE AGREED VALUE?
We offer agreed value free of charge, to give you peace of mind that your insurer will pay out the true value of your classic if you have to make a total loss claim.
If you don’t already have agreed value in place, or you need to update the value we have on file for you, please contact us and we’ll be happy to arrange this.
Please note we may need photographs of your vehicle to confirm your agreed value with the insurer.
HOW DO I GET A FREE SKYTAG GPS TRACKER?
Heritage customers have access to an exclusive offer with partners Skytag, who provide GPS tracking for vehicles to protect them in case of theft. Three different levels of tracking are available, including Active Tracking which notifies you if your vehicle moves out of designated zones. Skytag liaise in real time with local police forces to aid in the recovery of stolen vehicles.
To claim your free Skytag GPS tracker unit, click through below to send your information to Skytag and they’ll get in touch about your tracking requirements.
Skytag is a subscription service; the tracker unit, RRP £249, is offered free of charge to Heritage customers.